Refund policy

JKS Couture

At JKS Couture, every saree is carefully inspected and packed before dispatch. As sarees are delicate products, we encourage customers to review our Exchange & Return Policy before placing an order.

Exchange Policy

To ensure a smooth experience, please note the following conditions:

Exchange Request Window

Exchange requests must be raised within 36 hours of delivery.
Requests received after this period will not be eligible for exchange.

Exchange Eligibility

To qualify for an exchange:

The saree must be unused, unworn, unwashed, and unaltered.
Original tags, labels, accessories, and packaging must be intact.
The product must be returned in the same condition in which it was delivered.
Exchange approval is subject to quality inspection by JKS Couture.

One-Time Exchange Policy

Each order is eligible for one exchange only.
Once a product has been exchanged, the exchanged item cannot be exchanged again under any circumstances.

Exchange Procedure

Contact JKS Couture via WhatsApp or email within 36 hours of delivery.
Share your Order ID along with relevant images of the product.
Upon approval, return instructions will be provided.
After the product is received and passes quality inspection, the exchange will be processed.

Price Difference for Exchanges

If the selected replacement product is priced higher than the original item, the additional amount must be paid before the exchange is confirmed.
If the selected replacement product is priced lower than the original item, the balance amount will be issued as a Store Credit Note for future purchases.

Payment for Exchange Orders

Any additional amount payable for exchange orders must be paid through the payment methods provided by JKS Couture.
Cash on Delivery (COD) is not available for exchange orders.

Shipping Charges for Exchanges

Customers are responsible for shipping charges associated with exchange requests made due to personal preference, change of mind, color preference, design preference, or similar reasons.
If the exchange is required due to an error from JKS Couture, applicable shipping charges will be borne by us.

Delivery Address for Exchange Orders

Exchange and replacement products will be shipped only to the address provided in the original order.
Requests to change the delivery address during the exchange process may not be accepted.

Product Availability

Exchanges are subject to stock availability.
If the requested replacement product is unavailable, a Store Credit Note will be issued.

Return Policy

Returns Are Accepted Only For

Damaged products received.
Incorrect products received.
Manufacturing defects identified upon delivery.

Mandatory Unboxing Video

To be eligible for a return:

A clear and continuous unboxing video is mandatory.
The video must begin before opening the package and clearly show the package condition and product received.
Claims submitted without an unboxing video may not be accepted.

Return Request Window

Return requests must be raised within 36 hours of delivery.
Requests submitted after this period will not be considered.

Inspection & Approval

All return requests are subject to verification and approval by JKS Couture.
Customers may be required to provide photographs, videos, and additional information for assessment.
Returned products will undergo quality inspection before final approval.

Return of Exchanged Products

If a customer wishes to return a product received through an approved exchange, no refund will be provided.
Upon approval, only a Store Credit Note will be issued, which can be used for future purchases on JKS Couture.

Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

Used, worn, washed, or altered products.
Products without original tags or packaging.
Products damaged after delivery due to customer handling.
Minor color variations caused by photography, lighting, or screen settings.
Natural weaving irregularities, handcrafted variations, thread variations, or texture differences that are characteristic of handmade and artisanal products.
Products purchased during special sales, clearance events, or promotional campaigns unless received in a damaged condition.

Store Credit Policy

JKS Couture does not provide cash refunds.

For approved cases:

Store Credit Notes will be issued for eligible returns and applicable exchange balance amounts.
Store Credit Notes can be redeemed on future purchases made through JKS Couture.
Store Credit Notes are non-transferable and cannot be exchanged for cash.
Store Credit Notes are valid for 6 months from the date of issue.